Terms and conditions

1. About these terms

These terms cover your use of this website (sentinelpro.uk) and of the SentinelPro app and web platform. SentinelPro is provided by Helix-FMS Ltd (trading as Helix FMS), a company registered in England and Wales under company number 13579041, whose registered office is at Unit 25 Gothenburg Way, Hull, HU7 0YG, United Kingdom (“we”, “us”, “our”).

By using the website, or by installing or signing in to the app, you agree to these terms. If you do not agree, please do not use them.

2. Your organisation’s agreement comes first

SentinelPro is a business service. Organisations subscribe under a written agreement with us (a quote, order form or contract), and their staff and contractors use it with an account the organisation gives them.

If you use SentinelPro through an organisation, that agreement governs the service, including fees, service levels, data processing and liability. If it conflicts with these terms, the agreement wins. These terms fill in anything it does not cover and apply to you as an individual user.

3. Using this website

You may browse this website and contact us through it. Please do not misuse it: do not try to gain unauthorised access, interfere with how it works, or send us spam or harmful content through the contact form.

We describe SentinelPro as accurately as we can, and we mark features that are not yet available as “Coming soon”. The website is for general information. It does not form an offer or part of any contract unless your agreement with us says so.

4. Using the app and platform

• Accounts. You need an account issued by your organisation or by us. Keep your password, PIN and devices secure and do not share your account. Tell your administrator or us straight away if you think someone else has used it.
• Licence. We grant you a personal, non-exclusive, non-transferable licence to use the app and platform for your organisation’s work while your account is active. You may not copy, modify, reverse engineer, resell or sublicense them, except where the law allows it.
• Acceptable use. Do not use SentinelPro unlawfully, upload malicious files, try to reach data you have not been given access to, or put excessive load on the service.
• Working offline. The app stores your survey work on the device until you sync. Work that has not been synced can be lost if the app is removed or the device is lost or reset, so sync regularly.
• Survey content. SentinelPro records the surveys you carry out. You and your organisation remain responsible for the inspections themselves and for any decisions, certificates or remedial work based on them.
• Suspension. We or your organisation may suspend or close an account that breaks these terms or puts the service or other users at risk.

5. Your data

The surveys, drawings, photos and other data your organisation puts into SentinelPro belong to your organisation. We process it to provide the service, as set out in your organisation’s agreement and our privacy policy.

6. Intellectual property

The app, platform, website and their content (apart from your data) belong to Helix-FMS Ltd or our licensors. SentinelPro® is a registered trade mark of Helix-FMS Ltd (UK trade mark number UK00004410432), and the SentinelPro logo is our trade mark. Nothing in these terms transfers any of these rights to you.

7. Availability and changes

We work to keep SentinelPro available and improve it over time, which means features may change. Any service levels we commit to are in your organisation’s agreement. We may update the app, and an old version may stop syncing until you install the update.

8. Our liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited or excluded by law.

For organisations with an agreement with us, the liability terms in that agreement apply. Apart from that, and to the extent the law allows, we are not liable for indirect or consequential loss, or for loss of profit, business or data, arising from your use of the website or the app.

9. Apps from the Apple App Store

If you downloaded the app from the Apple App Store, these terms are the end-user licence agreement for it, and the following also applies:

• These terms are between you and Helix-FMS Ltd, not Apple. Helix-FMS Ltd, not Apple, is solely responsible for the app and its content.
• Your licence is limited to using the app on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions. Other accounts associated with the purchaser may use it through Family Sharing or volume purchasing.
• We are solely responsible for maintenance and support of the app. Apple has no obligation to provide any maintenance or support for it.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) to you. To the maximum extent the law allows, Apple has no other warranty obligation for the app. Any other claims, losses, liabilities, damages, costs or expenses arising from a failure to conform to a warranty are our responsibility, to the extent these terms or the law make them so.
• We, not Apple, are responsible for addressing any claims by you or a third party relating to the app or your possession or use of it, including product liability claims, claims that the app fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
• If a third party claims that the app or your possession and use of it infringes their intellectual property rights, we, not Apple, are solely responsible for investigating, defending, settling and discharging that claim.
• You confirm that you are not located in a country that is subject to a U.S. Government embargo or that the U.S. Government has designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• You must comply with any third-party terms that apply when you use the app, such as your mobile data agreement.
• Apple and its subsidiaries are third-party beneficiaries of these terms. Once you accept them, Apple has the right (and is taken to have accepted the right) to enforce them against you as a third-party beneficiary.

Questions, complaints or claims about the app go to Helix-FMS Ltd at the address in section 1, by phone on 0845 649 3999, or email us.

10. Apps from Google Play

If you downloaded the app from Google Play, Google’s terms for Google Play also apply to your download. Google is not responsible for the app or for these terms.

11. Changes to these terms

We may update these terms from time to time. The date at the top shows when they last changed. If a change materially affects how you use SentinelPro, we will tell your organisation before it takes effect.

12. Law and jurisdiction

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute about them.

13. Contact

Helix-FMS Ltd, Unit 25 Gothenburg Way, Hull, HU7 0YG, United Kingdom. Use our contact page or email us.